Continuous Service and Support

At DDI System we know that providing software alone will not inspire your business to grow over the long term. That is why our first goal is to get to know your company and its business practices.

Get more out of your DDI System
New features, products and capabilities are being presented to us every day.  DDI can help you take advantage of these opportunities with our Professional Services. Spend one or two hours interacting one-on-one with a DDI System trained support expert, working directly on the topics that are important for your specific business needs.

Continuing Education

Advanced inventory management, advanced sales order management, product data file importing, and reporting and analysis are among the continuing education curriculums offered at DDI's training facility, or on-site at your location.

Workflow Audits

Customer Care Engineers work with you to review and analyze internal procedures that are related to your DDI System workflow and functions. We will provide specific recommendations, training services, and system configuration to improve efficiency, productivity and business performance.

This program is highly effective for clients who have been using the DDI System for a period of time and are ready to 'get to the next level.'

Advanced Accounting Support

General Ledger support is limited to training on G/L functions and procedures. Accounting training and experience is a prerequisite for the successful implementation of a financial reporting system. DDI's accounting experts can maximize your financial reporting capabilities through analysis with your accountant and in depth financial reporting configuration.

Database Audit

Recommended (optional) annual review of database performance and file integrity improves system speed and provides ongoing assurance of database file condition.

Advanced Client/Server Network

MS BackOffice integration, including Microsoft Exchange for email and workgroup productivity, Microsoft Small Business Server, wide area networking (remote sites) and network installation services are available.

Hardware Support

Assistance with diagnosis of printing problems, workstation problems, and basic network performance is a component of Customer Care.

Hardware support for servers, PC workstations, and other networking devices is limited to diagnosis of hardware failure. Your server computer must be covered under a hardware maintenance contract to ensure cost effective and timely repairs in the event of a failure.