Problem Solver

Take your business to the next level

I want to improve our Customer Service

Order Management

System tracks open, received / staged and on-PO special order items, in a single-screen display. With DDI, any customer service representative can respond to a customer's order status questions. Eliminate paper folders filled with vague and incomplete order status notes.

DDI maintains extensive sales history, instantly providing customer service and purchasing personnel with details of previous purchases, quantities and prices.

Cross-Linked Sales To Purchasing

Provides single-screen information on special order status, delivery date and warehouse staging.

Real-Time Inventory Display

Throughout the system provides single-screen access to your stock status. No drill down required for critical on-hand and on-purchase order info.

I need to maintain selling prices more easily

Sophisticated Price Matrix

Enables DDI's flexible pricing and costing to adapt to your company's pricing structure, accommodating an unlimited number of list and discount, cost plus, and contract pricing structures. Set up pricing for customer categories or individual customers, with support for contracts, mark-ups, list-less discounts, bracket pricing and more.

I need to improve my Purchasing and Inventory situation

Automated Purchasing

Triggers based on system-calculated minimums and reorder quantity ensures tightly controlled inventory levels and improved ROI. Demand forecasting automatically maintains inventory minimums. Streamline purchasing with e-mail low-inventory notification, and on-screen replenishment worksheet.

DDI System's unique PO projection worksheet provides a single screen view of your purchase order, displaying more than a dozen key forecasting parameters and exception flags.

Requisition System

Improves and automates inter-office communication, automatically forwarding sales order requests to your buyer. Eliminates overlooked or lost requests, while minimizing follow-up communications, promoting better work habits, and ultimately delivering outstanding customer satisfaction.

Non-Stock Item Management

Enhances your ability to provide non-stock sales without inadvertently building unwanted inventory. Improves sales force accountability too!

Discover and Ditch Dead Stock

With DDI's automatic inventory ranking. The system will rank your inventory according to industry leading business rules, providing a clear picture of what inventory items are important, not so important and truly dead stock. Many distributors pay for their technology investment with this alone!

Returned Goods Management

Walks customer returns through a well-defined and controlled process, ensuring that vendor returns are never overlooked, and desired handling fees are imposed.

Product Data-File Integration

Helps Plumbing and Electrical distributors load and manage hundreds of thousands of items in their DDI System Product Library. DDI System's exclusive, built-in data mapping utilizes manufacturer-provided product data for economical, client-driven content creation.

I2 eDataFlex Integration

Provides easy-to-implement, automated content and pricing data.