Benefits
Client Results
News
Associations and Buying / Marketing Groups
Problem Solver
Gordon and Wilson, a Princeton, NJ area distributor, implemented the DDI System to dramatically improve their customer service, operations and inventory control. Significant features such as DDI's showroom management, paperless sales counter, and DDI's industry references were key factors in their system selection.
"I find it amazing how much easier this system is to use than our old Prophet 21 System. information is so readily available that it really changes our business flow. It used to take me an hour to do a water heater PO. It takes 5 minutes with DDI's purchasing projection. Signature capture has streamlined the way we work our sales counter. Now a customer orders at the counter, signs a tablet, and walks out with the single sheet of paper we printed. All those signatures are online if we need them" says Scott Wilson, owner of Gordon and Wilson Supply.
This distributor now can manage his showroom orders and deposits and provide up-to-the-minute order status for customers working on larger projects, sometimes with dozens of special-ordered items.
Scott further remarked, "Our transition from system to system was remarkable. DDI was able to convert everything from our old system in one day. We are seeing benefits immediately, where with P21 Acclaim it seemed like we had to jump through hoops to get it to do something."
